マネジドネットワーク / Managed Network

マネジドネットワークはSLAが肝心だ。

　incident report sla managed network

　https://docs.servicenow.com/bundle/quebec-it-service-management/page/use/dashboards/application-content-packs/incident-sla-content-pack.html

　https://umanitoba.ca/computing/ist/help/media/Service_Level_Agreement.pdf

　https://docs.servicenow.com/en-US/bundle/sandiego-it-service-management/page/use/dashboards/application-content-packs/incident-sla-mgmt-dashboard.html

　https://www.techtarget.com/searchitchannel/definition/service-level-agreement

What is an SLA? Best practices for service-level agreements

https://www.manageengine.com/products/service-desk/itil-incident-management/what-is-itil-incident-management.html

https://link.springer.com/article/10.1007/s10796-022-10266-5

sla 99.00% 日本のネットワーク

https://www.ibm.com/docs/ja/i/7.3?topic=service-level-agreement

https://www.iij.ad.jp/svcsol/sla/

https://qiita.com/o_sol06/items/b4dbd1cc7439a77fff9b